terms & conditions
Last updated: 30 September 2025
Welcome to True Orbit Collective, a trading name of Diverse Perspectives Ltd (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website, app, services, memberships, coaching, and digital products. Please read them carefully before accessing or using any part of True Orbit Collective.
By using our website, mobile app, or any of our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Who We Are
Legal entity: Diverse Perspectives Ltd
Company number: 16068115
Registered address:
Diverse Perspectives Ltd
c/o Auctus Accountants
2 Churchill Court, 58 Station Road
North Harrow, Middlesex, United Kingdom
HA2 7SA
Trading name: True Orbit Collective
Email: [email protected] or [email protected]
True Orbit Collective is a trading name of Diverse Perspectives Ltd.
2. Services
We offer coaching, group programmes, memberships, digital resources, and community spaces designed to support neurodivergent adults.
Please note:
Coaching is not therapy, counselling, or medical treatment. It is a collaborative process focused on skills, strategies, and self-understanding. You should continue to seek advice from qualified healthcare professionals for any medical or mental health concerns.
3. Memberships & Digital Products
Memberships (e.g. Starter Sparks, Steady Orbit, Cosmic Collective) are billed on a recurring basis (monthly unless otherwise stated).
By subscribing, you authorise us (via our payment processor, Stripe) to charge your chosen payment method until you cancel.
One-off purchases (e.g. courses, workshops, coaching sessions) must be paid in full at checkout.
Access to memberships and digital products begins once payment is confirmed.
Renewal: Subscriptions renew automatically each billing cycle unless cancelled.
Cancellation: You can cancel anytime via your account settings. Your membership remains active until the end of the current billing period.- No refunds: We do not refund unused portions of a billing period if you cancel partway through a month.
4. Cancellations, Refunds, and Booking Policies
Memberships:
Cancel anytime. Access remains until the end of the paid billing cycle.
No refunds for unused membership time or memberships not accessed.
Digital Products, Courses, and Workshops:
No refunds once accessed, downloaded, or started. All sales are final.
Coaching Sessions (within Memberships):
1:1 coaching, group support, and workshops included in memberships are “use it or lose it.”
Sessions do not roll over and credits do not build up.
Standalone Coaching Sessions:
Reschedule or cancel up to 24 hours before the session.
Cancellations with less than 24 hours’ notice or no-shows are non-refundable.
If you believe there are exceptional circumstances, please contact us at [email protected]
5. Community and User Responsibilities
When using our website, app or community spaces, you agree to:
Treat others with respect and dignity.
Not share, reproduce, or distribute our materials without permission.
Keep your login details secure and not share them with others.
Use our services for lawful purposes only.
Refrain from harassment, abuse, or discriminatory behaviour.
We reserve the right to suspend or remove access for anyone who breaches these terms or behaves in a way that causes harm to others in the community.
6. User-Generated Content
By posting content (comments, messages, images) in our community or app, you:
Confirm the content is yours or you have permission to share it.
Confirm the content is yours or you have permission to share it.
We may remove content that violates these standards and suspend users who repeatedly breach them.
7. Age Restrictions
Our services and app are for adults aged 18+. By using them, you confirm you are at least 18 years old.
8. Intellectual Property
All content on our website, app, and services (including text, graphics, logos, images, videos, course materials, and software) is owned by Diverse Perspectives Ltd or licensed to us.
You may view and download materials for personal use only. Commercial use, reproduction, redistribution, or modification without our prior written consent is prohibited.
9. Licence to Use the App (EULA Section)
When you download or use our mobile app, we grant you a limited, non-exclusive, non-transferable, revocable licence to use it for personal, non-commercial purposes under these Terms.
You agree not to:
Copy, modify, or distribute the app or its content.
Reverse-engineer, decompile, or attempt to extract the source code.
Circumvent security features or misuse the app.
Use the app to infringe the rights of others.
We (or our developers) may update or change the app at any time without notice. We are not liable if any update affects your use of the app.
Your licence ends immediately if you breach these Terms or misuse the app.
10. Updates, Availability, and Changes
We aim to provide reliable and accessible services, but we do not guarantee that the website, app, or services will always be available, error-free, or uninterrupted.
We may modify, suspend, or discontinue parts of our services at any time. If we make significant changes, we’ll update the “last updated” date and, where appropriate, notify you by email.
11. Limitation of Liability
We make reasonable efforts to provide accurate and useful information, but:
We do not guarantee our services, content, or materials will meet your expectations.
To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages.
Our total liability for any claim will not exceed the amount you paid us for the service in question.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
12. External Links
Our website and app may include links to third-party websites. We are not responsible for their content or privacy practices.
13. Dispute Resolution
If you have a complaint or dispute, please contact us at [email protected] so we can try to resolve it informally..
If unresolved, disputes will be governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Post: Diverse Perspectives Ltd
c/o Auctus Accountants
2 Churchill Court, 58 Station Road
North Harrow, Middlesex, United Kingdom
HA2 7SA
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Note: ADHD coaching works best as a collaborative approach to well-being.
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