Privacy Policy

Last updated: 30 September 2025

Diverse Perspectives Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile app, services, and digital products under the trading name True Orbit Collective.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.

1. Who We Are

  • Legal Entity: Diverse Perspectives Limited

  • Company Registration: 16068115

  • Registered Address (for correspondence):
    Diverse Perspectives Ltd

    c/o Auctus Accountants

    2 Churchill Court, 58 Station Road

    North Harrow, Middlesex, United Kingdom

    HA2 7SA

  • Trading name: True Orbit Collective

  • ICO registration: ZB867990

  • Data Protection Lead: Melanie Carr

  • Email: [email protected]

2. Information We Collect

We only collect the information we need to deliver our services effectively. This may include:

  • Personal details: name, email address, phone number, billing address, payment details

  • Account information: login information, profile information, membership level

  • Coaching information: anything you choose to share with us during coaching, workshops, or community spaces (treated as confidential).

  • Transaction data: payments and purchases made through Stripe

  • Usage data: pages visited, links clicked, app activity, and communication preferences

  • Technical data: IP address, browser type, device type, operating system and time zone

  • Cookies and tracking: details about how you use our website, stored in line with our Cookie Policy.

We do not collect sensitive personal data unless you choose to share it with us voluntarily as part of coaching or community participation.

3. How We Use Your Information

We use your data only when we have a lawful basis to do so under the UK GDPR. This includes:

  • Contract – to deliver the services you’ve purchased

  • Consent – when you opt into newsletters, marketing emails, or community messaging

  • Legitimate interests – to improve our website, app, and services, and to communicate with you about updates that affect your membership

  • Legal obligation – to comply with legal or accounting requirements

Examples of how we use your data include:

  • Setting up and managing your membership account

  • Providing access to our coaching, courses, and community

  • Responding to your messages, enquiries, and feedback

  • Processing payments and sending receipts

  • Sending service-related updates and optional marketing (if you’ve opted in)

  • Analysing how our website and app are used so we can improve them

We do not sell or rent your personal data to anyone.

4. Sharing Your Information

We only share your data when necessary and in line with data protection law. We may share it with:

We only share the minimum information required and ensure all third parties keep your data safe and use it only for the agreed purpose.

5. International Data Transfers

Because Stripe and Kajabi are based in the United States, your personal data may be transferred outside the UK/EEA. Where this occurs, appropriate safeguards are applied:

  • Stripe uses Standard Contractual Clauses (SCCs) to ensure GDPR compliance.

  • Kajabi also relies on SCCs and other safeguards to protect international data transfers.

You can read their full privacy statements using the links above.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data. While no system is 100% secure, we take reasonable steps to keep your information safe.

7. Data Retention

We keep data only as long as necessary or as required by law. For example:

  • Client records and financial transactions: 7 years

  • Marketing consent: until you withdraw it or your account is deleted

  • Account data: deleted when you request closure or after prolonged inactivity

8. Your Rights

You have the following rights under GDPR:

  • Access – request a copy of the data we hold

  • Correction – ask us to correct inaccurate data

  • Erasure – request deletion of your data

  • Restriction – ask us to pause processing

  • Objection – object to processing based on legitimate interests

  • Data portability – receive your data in a structured format

  • Withdraw consent – at any time, where processing is based on consent (e.g. unsubscribing from emails).

To exercise these rights, contact us at [email protected]

Complaints: If you are unhappy with how we handle your data, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website and app use cookies to improve your experience. These may include:

  • Essential cookies – required for core functionality

  • Performance cookies – help us understand usage

  • Functional cookies – remember preferences

  • Marketing cookies – help deliver relevant content

You can control cookies via your browser settings.

10. Coaching Confidentiality

While coaching sessions are confidential, they are not a substitute for medical or therapeutic support. If you disclose information that indicates risk of harm to yourself or others, we may be legally obliged to share this with the appropriate authorities. Wherever possible, we will always try to speak with you first before taking such action.

11. Third-Party Links

We are not responsible for the privacy practices or content of third-party websites.

12. Children

Our services are for adults aged 18+. We do not knowingly collect data from anyone under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Post: Diverse Perspectives Ltd

c/o Auctus Accountants, 2 Churchill Court

58 Station Road

North Harrow

Middlesex

HA2 7SA

United Kingdom

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